> For the complete documentation index, see [llms.txt](https://typo.gitbook.io/typo-help-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://typo.gitbook.io/typo-help-docs/platform/settings-and-admin/metric-configurations/incident.md).

# Incident

To set up incidents, navigate to the incident section and click on the configure button located at the top right corner of the screen.

<div align="left"><figure><img src="/files/aQIfgDp296SR8QI6F3Rh" alt=""><figcaption></figcaption></figure></div>

The usual configuration works if you follow the process of creating a ticket/issue for each production incident in your Issue tracker.

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Click on the configure button and select the basis for this identification"By type", "By label" or "By Custom filed". Mention the identifier & you can further narrow it down to the priorities to be very specific.

<div align="left"><figure><img src="/files/m0ieHD8wW2d9d6p2QesT" alt=""><figcaption></figcaption></figure></div>

Once done, click on the save button. The data will be updated shortly.

If you have a different process and would like to set it up, just email us at <hello@typoapp.io> with the details, and we'll set it up for you right away.

For further queries or to understand this in detail you can pick a convenient slot for a quick meeting [using this link](https://calendly.com/kovid_b/30min). [​​](https://calendly.com/kovid_b/30min)