# Incident

Incidents refer to unexpected events or disruptions that occur during the development process or within the software application. These incidents can include system failures, bugs, errors, outages, security breaches, or any other issues that negatively impact the development workflow or user experience.

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Click here to learn more about [Incident configuration](https://typo.gitbook.io/typo-help-docs/configurations/incident). The following metrics are part of the incident section -

### [Incidents Opened](https://typo.gitbook.io/typo-help-docs/engineering-metrics/incident-metrics/incident-opened)

Incidents Opened represents the number of production incidents that occurred during the selected period. This helps to evaluate the business impact on customers & resolve their issues faster.

### [Avg resolution time](https://typo.gitbook.io/typo-help-docs/engineering-metrics/incident-metrics/avg-resolution-time)

Avg Resolution Time represents the average hours spent resolving a production incident.

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