# Incident

Incidents refer to unexpected events or disruptions that occur during the development process or within the software application. These incidents can include system failures, bugs, errors, outages, security breaches, or any other issues that negatively impact the development workflow or user experience.

<figure><img src="/files/rCsK59Nbw1XYrZsPE10D" alt=""><figcaption></figcaption></figure>

Click here to learn more about [Incident configuration](/typo-help-docs/configurations/incident.md). The following metrics are part of the incident section -

### [Incidents Opened](/typo-help-docs/engineering-metrics/incident-metrics/incident-opened.md)

Incidents Opened represents the number of production incidents that occurred during the selected period. This helps to evaluate the business impact on customers & resolve their issues faster.

### [Avg resolution time](/typo-help-docs/engineering-metrics/incident-metrics/avg-resolution-time.md)

Avg Resolution Time represents the average hours spent resolving a production incident.

\ <br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://typo.gitbook.io/typo-help-docs/platform/insights/incident.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.